Vision
To be recognized as a modern customs organization embracing best practices in serving the needs of our nation, St.Lucia.
Mission
We are dedicated to serve with professionalism, fairness and integrity through a skilled workforce
- to protect revenue
- to facilitate trade and travel, and
- to enhance border security
Values and Guiding Principles
Effective customs administration rests on the fundamental notion that duties and taxes are collected fairily for the economic and social benefit of the citizens of the country and that laws are administered equitably. Citizens have the right to expect a high degree of integrity in customs administration, a regime that is fair and responsive to their needs, and one that encourages all to comply with the law. The following values reflect this.
- Integrity: demonstrating ethical behavior while upholding the law
- Fairness: providing equitable service to all clients
- Transparency: openness and sharing of all relevant information to external and internal clients.
- Professionalism: acting in a courteous,reliable,conscientious and business-like manner, focusing on the needs of the public
- Accountability: accepting responsibility for one's actions. This applies to individuals and to the organization as a whole.